Browse our most frequently asked questions list below to learn everything you need to know!
We deliver almost anywhere. All deliveries have a travel fee that is greater than 10 miles away from our Saginaw location and is based on your zip code.
Unless otherwise stated in the product description, listed prices include standard setup, not delivery.
Order minimums and travel fees apply based on the distance from our Saginaw warehouse.
All inflatables must be delivered and fully set up by our crew for safety and proper installation.
Once an event is booked, all reserved items are immediately removed from our inventory and cannot be booked for other clients. For this reason, all deposits are non‑refundable.
If an event needs to be rescheduled, the deposit will be placed on file as a raincheck credit and may be applied to the next event.
Because trucks are loaded and crews are scheduled the day before each event, cancellations must be made at least 48 hours prior to the scheduled setup time to qualify for a raincheck.
Events canceled less than 48 hours before setup are not eligible for rainchecks or refunds.
Bullfish Party Rentals does not issue refunds for deposits under any circumstances when you cancel your event.
Wind and Rain are OUR biggest NEMESIS!
In the event of freezing temperatures, rain, and/or strong winds exceeding 15 MPH, such that the equipment cannot be safely used, we may cancel delivery without penalty. For inclement weather cancellations, the deposit will either be returned or credited to a newly scheduled date, provided the desired equipment and dates are available.
Yes, we require a 30% deposit at the time of booking. The remaining balance is due within 48 hours of your scheduled event. If the balance is not paid within 48 hours of the event, the card on file will be automatically charged. You can contact us if you wish to pay with a different card from the one on file.
Yes and no.
You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us so we can remedy the situation.
If damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars.
Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.
Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.
Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.
All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.